Join us for a two-days comprehensive course on the Cost of Poor Quality (COPQ). This program is designed to help companies identify, quantify, and eliminate failure costs that hinder innovation and operational efficiency. Participants will learn to understand quality management costs, measure and improve failure costs, and implement strategic improvements across the supply chain. The course is aimed at middle management to senior leaders, equipping them with the knowledge to enhance product quality, reduce unnecessary expenses, and ensure regulatory compliance.

OBJECTIVES:

• Identify and quantify failure costs to reduce unnecessary expenses and enhance the quality product profile.
• Improve processes to drive innovation, operational efficiency, and regulatory compliance.
• Support cross-functional team engagement from middle management to senior leaders.
• Facilitate the successful implementation of strategic and operational improvements within the organization.

LEARNING OUTCOME:

Upon completion of the training, delegates will have the basic knowledge and/or skill on:

• Understand the different costs associated with quality management (e.g., assessment, prevention, and failure)
• Grasp the value of measuring and improving cost, with particular emphasis on external and internal failure cost Understand Malaysian legislations related to emergency response
• Comprehend the strategic and operational aspects related to implementing a success COPQ process across the supply chain.

COURSE OUTLINE:

Day 1

• Opening and Introduction
• 1.0 Introduction to Cost of Poor Quality
• Module 1.1: Introduction to COPQ – Introduction to Cost of Poor Quality with industry level impact of poor COPQ management
• Module 1.2: Background and importance of COPQs – History, background, definition and the significance of COPQ
• Module 1.3: Elements of COPQ – Understand the variance elements or components of COPQ
• Module 1.4: Understanding COPQ – Example of cost of poor quality with real life example
• 2.0 Elements of Total Cost of Quality
• Module 2.1: Total Cost of Quality – Understand a broader definition of COPQ – Total Cost of Quality
• Module 2.2: External Failure Costs – Definition and examples of external failure costs associated with COPQ
• Module 2.3: Internal Failure Costs – Definition and examples of internal failure costs associated with COPQ

Day 2

• Recap Day 1
• Module 2.4: Appraisal Costs – Definition and examples of appraisal costs associated with COPQ
• Module 2.5: Prevention Costs – Definition and examples of prevention costs associated with COPQ
• Module 2.6: Cascading effect of COPQ – Understanding how costs of poor quality magnify when not addressed up front
• 3.0 Computing Cost of Poor Quality
• Module 3.1: Challenges in COPQ Estimation – Understanding the challenges in measuring COPQ
• Module 3.2: COPQ Estimation – Detailed step-by-step example of COPQ estimation
• Module 3.3: Tips for Estimation of Cost Item for COPQ – Tips to estimate COPQ cost item
• Module 3.4: Rollout Plan for COPQ at Organization Level – Tips to rollout COPQ

WHO SHOULD ATTEND THIS COURSE?

• Quality Management Professionals
• Business Excellence Professionals
• Operations Managers
• Accounting Professionals
• Process Engineers

PRE-REQUISITES:

• There is no formal pre-requisite prior attending to this course.

DURATION:

• This is a two (2) days course from 0900-1700 (Face to face or Remote Online Training is available upon arrangement)

TRAINING WITH SINCERA MEANS:

• Delegates will be trained by experienced tutors who are passionate to share their knowledge.
• Reliable and trusted experts with years of hands-on experience to enhance delegates’ learning curve.

FIND OUT MORE WITH US:

If want to learn more, please contact us for following training courses:

• Occupational Health and Safety Management Systems (ISO 45001) Interpretation
• Malaysian Occupational Safety and Health Act and Regulations Interpretation
• Occupational Health and Safety Management Systems (ISO 45001) Internal Auditor
• Exemplar Global Certified Occupational Health and Safety Management Systems (ISO 45001) Lead Auditor

CONTACT US:

Email: info@sinceratraining.com