• Understanding of the SPC concepts.
• Ability to develop and interpret variable and attribute control charts.
• Application of process capability analysis.
• Deployment of SPC within an organization.

Learning Outcome:

Upon completion of the training, delegates will have basic knowledge of process improvement and process control tools, as well as control charts and process capability analysis.

Course Outline:
Day 1:

1. Opening and introduction
2. Introduction to SPC
   • Process Stability & Capability
   • Common Cause & Special Cause Variation
   • Statistical Control.
3. Data Collection Strategy
   • Variable Data & Attribute Data
   • Sampling Plan. Sampling Method
4. Variable Control Charts
   • Shewhart Control Charts (Xbar-R, Xbar-S, I-MR)
   • Short Run Control Chart

Day 2:

1. Recap on Key Learning Points
2. Attribute Control Charts
   • Defective Unit & Defect
   • P, np, u, c Charts
3. Control Chart Analysis
   • Zone Analysis
   • Pattern Analysis
4. Process Capability Analysis
   • Yield, Rejection Rate, Defect Per Unit
   • Cp, Cpk, Pp, Ppk
5. SPC Deployment
   • Deployment Approach
   • Key Success Factors
6. Summary and Q&A Session.

Who Should Attend This Course?

This course is intended for managers, engineers, executives, and supervisors who lead or are involved in the implementation of SPC.

Pre-Requisites:

• There are no formal pre-requisites for this course.

Duration:

• This is a two-day course from 0900-1700 (Face-to-face or Remote Online Training is available upon request).

Training With Sincera Mayle Consulting Means:

• Delegates will be trained by experienced tutors who are passionate to share their knowledge.
• Reliable and trusted experts with years of hands-on experience to enhance delegates’ learning curve.

Find Out More With Us:

If want to learn more, please contact us for following training courses:

• Quality Management Systems (ISO 9001) Interpretation
• Quality Management Systems (ISO 9001) Internal Auditor
• Exemplar Global Recognized Quality Management Systems (ISO 9001) Lead Auditor
• MSA
• Project Management
• FMEA
• Root cause analysis

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• Understanding of the FMEA methodology.
• Ability to develop a comprehensive Process FMEA (PFMEA) based on AIAG-VDA guidelines.
• Ability to evaluate the cause-and-effect relationship and the associated risks.

Learning Outcome:

Upon completion of the training, delegates will have the basic knowledge on:

• Risk assessment methodology for systematically identifying potential product failures
• Developing action plans for mitigation
• Reducing the cost of poor quality and continuously improving the quality of products or processes

Course Outline:
Day 1:

• Opening and introduction
• Introduction to FMEA
• Step 1: Planning & Preparation
• Step 2: Structure Analysis
• Step 3: Function Analysis

Day 2

• Recap on Key Learning Points
• Step 4: Failure Analysis
• Step 5: Risk Analysis
• Step 6: Optimization
• Step 7: Results Documentation
• Summary and Q&A Session

WHO SHOULD ATTEND:

This course is intended for managers, engineers, executives, and supervisors who lead or are involved in the development and implementation of FMEA.

Pre-Requisites:

• There are no formal pre-requisites for this course.

Duration:

• This is a two-day course from 0900-1700 (Face-to-face or Remote Online Training is available upon request).

Training With Sincera Mayle Consulting Means:

• Delegates will be trained by experienced tutors who are passionate to share their knowledge.
• Reliable and trusted experts with years of hands-on experience to enhance delegates’ learning curve.

Find Out More With Us:

If want to learn more, please contact us for following training courses:

• Quality Management Systems (ISO 9001) Interpretation
• Quality Management Systems (ISO 9001) Internal Auditor
• Exemplar Global Recognized Quality Management Systems (ISO 9001) Lead Auditor
• SPC
• MSA
• Project Management
• Root cause analysis

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OBJECTIVES:

• Identify and quantify failure costs to reduce unnecessary expenses and enhance the quality product profile.
• Improve processes to drive innovation, operational efficiency, and regulatory compliance.
• Support cross-functional team engagement from middle management to senior leaders.
• Facilitate the successful implementation of strategic and operational improvements within the organization.

LEARNING OUTCOME:

Upon completion of the training, delegates will have the basic knowledge and/or skill on:

• Understand the different costs associated with quality management (e.g., assessment, prevention, and failure)
• Grasp the value of measuring and improving cost, with particular emphasis on external and internal failure cost Understand Malaysian legislations related to emergency response
• Comprehend the strategic and operational aspects related to implementing a success COPQ process across the supply chain.

COURSE OUTLINE:

Day 1

• Opening and Introduction
• 1.0 Introduction to Cost of Poor Quality
• Module 1.1: Introduction to COPQ – Introduction to Cost of Poor Quality with industry level impact of poor COPQ management
• Module 1.2: Background and importance of COPQs – History, background, definition and the significance of COPQ
• Module 1.3: Elements of COPQ – Understand the variance elements or components of COPQ
• Module 1.4: Understanding COPQ – Example of cost of poor quality with real life example
• 2.0 Elements of Total Cost of Quality
• Module 2.1: Total Cost of Quality – Understand a broader definition of COPQ – Total Cost of Quality
• Module 2.2: External Failure Costs – Definition and examples of external failure costs associated with COPQ
• Module 2.3: Internal Failure Costs – Definition and examples of internal failure costs associated with COPQ

Day 2

• Recap Day 1
• Module 2.4: Appraisal Costs – Definition and examples of appraisal costs associated with COPQ
• Module 2.5: Prevention Costs – Definition and examples of prevention costs associated with COPQ
• Module 2.6: Cascading effect of COPQ – Understanding how costs of poor quality magnify when not addressed up front
• 3.0 Computing Cost of Poor Quality
• Module 3.1: Challenges in COPQ Estimation – Understanding the challenges in measuring COPQ
• Module 3.2: COPQ Estimation – Detailed step-by-step example of COPQ estimation
• Module 3.3: Tips for Estimation of Cost Item for COPQ – Tips to estimate COPQ cost item
• Module 3.4: Rollout Plan for COPQ at Organization Level – Tips to rollout COPQ

WHO SHOULD ATTEND THIS COURSE?

• Quality Management Professionals
• Business Excellence Professionals
• Operations Managers
• Accounting Professionals
• Process Engineers

PRE-REQUISITES:

• There is no formal pre-requisite prior attending to this course.

DURATION:

• This is a two (2) days course from 0900-1700 (Face to face or Remote Online Training is available upon arrangement)

TRAINING WITH SINCERA MEANS:

• Delegates will be trained by experienced tutors who are passionate to share their knowledge.
• Reliable and trusted experts with years of hands-on experience to enhance delegates’ learning curve.

FIND OUT MORE WITH US:

If want to learn more, please contact us for following training courses:

• Occupational Health and Safety Management Systems (ISO 45001) Interpretation
• Malaysian Occupational Safety and Health Act and Regulations Interpretation
• Occupational Health and Safety Management Systems (ISO 45001) Internal Auditor
• Exemplar Global Certified Occupational Health and Safety Management Systems (ISO 45001) Lead Auditor

CONTACT US:

Email: info@sinceratraining.com

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Objectives:

• Understand the psychology of human error
• Human error classification into commission and omission errors.
• Maintain a resilient system to maintain effective performance to deliver a quality product even if mistake is made.
• Effective human performance tools to support effective deviation investigation and design effective corrective and preventive action.

Course Outline:

The course covers tutorial, discussions and/or facilitated activities.

Day 1

Module 1 – Introduction to Human Error

• Human errors and its impact
• Accident causation theories
  • Murphy’s law
  • Heinrich theory of accident
  • James Reasons cheese mode
• Case study

Module 2 – Understanding on Human Error

• Human Error Classification
• Rasmussen’s SRK (Skill, Rule and Knowledge) Model
• Conscious and automatic behavior
• Psychology of human errors
• Workshop

Module 3 – Identify Factors of Human Error

• Introduction of verbal data analysis tool
• Accident causation theories
  • Affinity diagram
  • Relationship diagram
  • Matrix diagram
  • Activity network diagram
• Classification of human error into 6M
• Cause and Effect diagram
• Workshop

Day 2

Module 4 – Human Error Investigation Technique

• Process flow and timeline analysis
• Data collection tools
  • Checksheet
  • Graph
  • Stratification
  • Pareto Diagram
• Fact findings through interview
  • Do and don’t in interview
  • Planning and conducting the interview
• Root cause analysis method
  • Fault Tree Analysis (FTA)
  • 5-Why analysis
• Workshop

Module 5 – Human Error Prevention Methodology

• Strategies for reducing human error in workspace
  • Identify main drivers for human error
  • Methodologies to minimise risk of human error (prevent, reduce, detect)
    • 5S 3T, Poka Yoke, Kaizen
  • Eliminate or simplify complex task
  • Visual aids, checklists stratification, pitfalls of multiple checks
  • Roles and responsibilities
  • Periodical audits
  • Organizational knowledge
  • Training methodology
  • Culture of escalation
  • Horizontal development

Who Should Attend This Course?

Managers, Engineers, Officers, Supervisors who manage production processes and aim to enhance product quality and process productivity through reducing or preventing human errors in production.

Methodology:

• Question & answer / Workshop

Find Out More With Us:

If want to learn more, please contact us for following training courses:

• Effective Audit Report Writing (QMS)
• Exemplar Global Certified Quality Management Systems (ISO 9001) Lead Auditor
• Exemplar Global Certified Environmental Management Systems (ISO 14001) Lead Auditor
• FMEA

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Objectives:

• Understand the fundamental and concept of the root cause analysis process.
• Able to differentiate the different types of causes within a problem.
• Discover the real root cause of problems faced in daily operations by effectively applying the appropriate tools in the process of root causes analysis.
• Generate effective solutions to prevent the recurrence of the root causes. 

Learning Outcomes:

Upon completion of the training, delegates will have the ability to:

• Understand and apply the Root Cause Analysis in problem solving.
• Use appropriate methodologies for analyzing possible root causes, drill down to root causes and develop solutions for a reported problem in a structure manner.
• Lead and facilitate group improvement initiatives to solve reported problems in the organization.
• Able to connect the solutions with change management and risk management.

Course Outline / Program:

The course covers tutorial, discussions and facilitated activities.

Who Should Attend This Course?

This course is intended for those involving in root cause analysis, data collection, problem solving, implementation of corrective actions and initiating improvement initiatives will benefit from this course:

• Process Engineer/Manager
• Production Engineer/Manager
• Quality Control Engineer/Manager
• Supervisors and Leaders
• Any personnel who is responsible on problem solving facilitation

Pre-Requisites:

• There is no formal pre-requisite prior attending to this course.

Duration:

• This is a two-days course from 0900-1700 (Face to face or Remote Online Training is available upon request).

Training With Sincera Means:

• Delegates will be trained by experienced tutors who are passionate to share their knowledge. 
• Reliable and trusted experts with years of hands-on experience to enhance delegates’ learning curve.

Find Out More With Us:

If want to learn more about next steps, contact us for following training courses:

• • Quality Management System (ISO 9001) Internal Auditor 
  • Effective Audit Report Writing
  • Failure Mode Effect Analysis (FMEA)
  • Exemplar Global Certified Quality Management Systems (ISO 9001) Lead Auditor

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