How if you facing a problem at workplace? Do you jump straight in and treat or correct the symptoms, or do you stop to diagnose whether there is actually a deeper problem that needs your attention? If you only fix the direct and contributing causes, what you see on the surface, the problem will almost certainly reoccur, and need fixing over, and over again. However, if we dig deeper to find out what is causing the problem, you can fix the underlying root cause so that the problem/event would not repeat again at your workplace. Root cause analysis is a process that breaks down a problem to identify all options available to implement as corrective action.