How if you facing a problem at workplace? Do you jump straight in and treat or correct the symptoms, or do you stop to diagnose whether there is actually a deeper problem that needs your attention? If you only fix the direct and contributing causes, what you see on the surface, the problem will almost certainly reoccur, and need fixing over, and over again. However, if we dig deeper to find out what is causing the problem, you can fix the underlying root cause so that the problem or event would not repeat again at your workplace. In summary, root cause analysis is a process that breaks down a problem to identify all options available to implement as corrective action. Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place.


Objectives:
-Understand the fundamental and concept of the root cause analysis process.
-Able to differentiate the different types of causes within a problem.
-Discover the real root cause of problems faced in daily operations by effectively applying the appropriate tools in the process of root causes analysis.
-Generate effective solutions to prevent the recurrence of the root causes.


Learning Outcomes:
-Understand and apply the Root Cause Analysis in problem solving.
-Use appropriate methodologies for analyzing possible root causes, drill down to root causes and develop solutions for a reported problem in a structure manner.
-Lead and facilitate group improvement initiatives to solve reported problems in the organization.
-Able to connect the solutions with change management and risk management.


Who Should Attend This Course?
This course is intended for those involving in root cause analysis, data collection, problem solving, implementation of corrective actions and initiating improvement initiatives will benefit from this course:
-Process Engineer/Manager
-Production Engineer/Manager
-Quality Control Engineer/Manager
-Supervisors and Leaders
-Any personnel who is responsible on problem solving facilitation